Can’t sign in?
Use the account tools to verify your email, request a fresh password link, or sign in on a new device.
Open account toolsWe’re here to help
Let’s get you back on the happy path.
Quick answers for accounts, scheduling, cloud sync, backups, and Apple subscriptions. Your dog-care business should keep moving—even when technology needs a little leash adjustment.
Need your data?
Open More → Data Safety → One-tap backup. On iPhone or iPad, Native tools → Save backup to Files opens the same complete export. Save the JSON file somewhere you control.
Common questions
My verification or recovery email did not arrive.
Check Spam, Promotions, and All Mail, then request one new message. Always use the newest link because older links expire or become invalid after use.
Why does another device look different?
Confirm both devices use the same Pet Workspace email address, then allow a moment for cloud sync. Signing out and back in refreshes the account session without deleting cloud data.
How do I restore an Apple subscription?
Open Pet Workspace in the iPhone or iPad app and tap Restore Purchases. The Sandbox account is only for testing; paying customers use the Apple Account attached to their App Store purchase.
What is included in a complete backup?
The JSON backup includes clients, pets, bookings, visit types, checklists, business records, reference screenshots, and embedded pet photos. If a synchronized photo cannot be included, Pet Workspace stops the export instead of presenting a partial backup as complete.
How do I permanently delete my account?
In the app, go to More → Account & Cloud Sync → Delete account. This permanently removes the account and its cloud content. Export anything you want to keep first. Deleting the account does not cancel an Apple subscription; manage or cancel it in Apple’s subscription settings.
Can I work without a connection?
The app keeps the core workflow available on your device. Cloud sync, verification email, subscription checks, and some backups need a connection.
Still stuck?
Email a human.
Write to support@sitnstaycare.com. Include what you tapped, what you expected, and your iPhone or iPad model. A screenshot is helpful.
Never email your password, bank information, full payment details, or a client’s private care instructions.